Assessment, User Experience & Communications

Mission/Vision: To combine user-focused research and assessment with effective communication to improve user experiences and share the story of the University of Texas Libraries.

Our Values

  • People-centered – We put people first. 
  • Equity – We promote equity.
  • Integrity – We act with integrity.
  • Creativity – We encourage creativity. 
  • Agility – We respond to change. 


Scope of work:

Conduct Research & Assessment

Conduct regular qualitative and quantitative assessments of and research related to the Libraries services, online and physical spaces, and processes. Use findings to formulate recommendations that drive continuous improvement.

Major Projects

  • Biennial campus user survey (2022 results, 2018 results)
  • External reporting (e.g., ARL, ACRL, IPEDS)
  • Equipment page redesign

Provide Consultations

Consult with library staff on assessment and user experience projects (design and management), data needs (access, collection, analysis, and visualization), and communication activities (planning, content gathering, and distributing).

Major Projects

  • Sustainable Open Scholarship Working Group surveys
  • Design workshops
  • Heuristic evaluations
  • Media training
  • Strategic Communications Planning

Communicate Value & Impact

Use data, staff and user feedback, and examples of research and innovation from global stakeholders, to raise awareness of the value of the UT Libraries to broad and specific audiences.

Major Projects

Improve Library Experiences

Observe user perception of Library products and services through user-centered research including user interviews, discussion groups, surveys, and benchmark usability studies. Ensure all user interactions with Library spaces, products and services provides a delightful and optimal experience for all users.

Major Projects

Manage & Visualize Data

Collect, document, store, analyze, visualize, and report data pertaining to library assessment. Help library staff access and use data in order to make decisions.

Major Projects

  • LibInsight
  • Alma Analytics
  • Tableau Service Dashboards
  • PCL Heatmap


Krystal Wyatt-Baxter
Head of Assessment and User Experience

Roohia Shahzad
Assessment & Analytics Librarian

Travis Willmann
Communications Officer