2010 Recipients of the Library Excellence Award
Library Excellence Awards are given to professional librarians and classified staff in the University of Texas Libraries who have made extraordinary contributions. The recipients of the 2010 awards work in very different parts of our Libraries, yet there are common themes to their nominations for the awards.
Chris Carter: Chris' nominations all mention his leadership, work performance and customer service. Here are just a few of the many words of praise for Chris' work:
"I can't overemphasize the value I place on Chris' approachability and willingness to make things happen. Chris is deserving of the Library Excellence Award, meeting all the criteria at a level of excellence, including consistently superior work performance, fostering teamwork in all aspects of his work, and providing exemplary customer service".
"Many of the same qualities and functions where Chris fosters teamwork also allow him and his MCS team to provide exemplary customer service. When asking Chris to make changes, he doesn’t focus on how this will change the work of his staff but on how these changes will impact public services. He is an excellent communicator who has built credibility with the staff of the UT Libraries; people know that when Chris speaks, he has something important to contribute and they really listen to him."
Carolyn Cunningham: Carolyn's colleagues describe her excellent customer service skills as well as her organizational abilities:
"Carolyn is the direct supervisor for classified staff within RIS. If you've worked with Carolyn, you know that she's great with customers, both internal and external". "Carolyn is always on top of things, keeping the space well organized and consistently updating staff about important issues/changes that reference staff need to know in order to provide good service".
"Perhaps most importantly, during a time when we are constantly trying to improve our Desk presentation skills (as well as our core reference knowledge) Carolyn serves as a perfect role-model for all other staff…".
Christian Kelleher: A "superior work ethic", his "dedication to customer service" and "an excellent supervisor and mentor" are but a few of the reasons cited for Christian’s nomination:
"Christian fosters teamwork in his role as a librarian at the Benson, an active team member of such projects and committees as the Human Rights Digital Initiative Project and the Professional Staff Affairs Committee, and a supervisor of archival and rare books staff"
"Perhaps one of Christian’s greatest contributions to the Benson Latin American Collection is his dedication to customer service. I know that many of my colleagues feel the same about Christian’s exemplary customer service and his superior work ethic".